*** Please note: These requirements are minimum requirements for use of the Client platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements. Please make sure you fill out the qualification checklist for the client before enrolling.
*** Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued
RENT TO OWN: If you need to upgrade your computer, we highly recommend a refurbished from Amazon or ebay. Please reach out to us for recommendations. Another option is Rent to Own. Click here to see Arrons deals www.aarons.com
+ WINDOWS PC REQUIREMENTS
A desktop/tower computer with a separate monitor is HIGHLY recommended. (Laptops are okay to use but you may want a second monitor and you need to be certain you disable Wifi).
Dual boot machines (other than a Mac),All-in-One, Chromebooks, Netbooks, and Tablets are prohibited from use.
Windows 10 & 11 are accepted by most clients
At least 8GB of RAM is required by client system
At least Dual-core 2.8 GHz or Intel i class (i5, i7) or AMD Phenom X2 class or better. (Verify that your computer is dual core. some clients require higher so please make sure to utilize the qualification checklists)
Atom, Celeron, Pentium and Opteron processors are not permitted
20 GB or more of available hard drive space 60 GB or more of total hard drive space required.
Minimum 10 mbps download / Minimum 3 mbps upload speed. Test your www.speedtest.net. *** We recommend much higher speeds. If you are just passing the speed, that will not be good enough. We recommend you get the highest speed plan you can get with your internet provider.
Maximum Latency Threshold of 120 milliseconds (ms)
Monitor resolution of at least 1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p).
Dual monitors may be required on some client programs.
You must have a fully wired mouse and keyboard.
All-in-one computers are not allowed by any client. Netbooks(chromebooks), and Tablets are prohibited from use.
Laptops are OKAY
A business class internet modem is highly recommended.
+ MAC REQUIREMENTS
Macs must have an Ethernet port
MacBook Air and Mac USB-C ports will not be supported
Boot Camp and a licensed version of Windows MUST be installed. (You can install bootacamp here: https://support.apple.com/en-us/HT201468). Bootcamp must be installed before running in client technical checks in order to pass.
Intel Core i5 2.7 GHz processor or better
20 GB or more of available space, 60 GB or more of total space
4 GB of RAM or better
MAC OS X 10.10 Yosemite or higher
Minimum 10 mbps download / Minimum 3 mbps upload speed
Maximum Latency Threshold 120 milliseconds (ms)
Hard-wired connection (no wireless)
Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it. MUST contact apple for help.
Monitor Recommendations – 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)
+ HOME OFFICE WORK AREA REQUIREMENTS
Internet Explorer on Window 8 or 10 (Certain client programs may require specific versions of Windows. Windows 8/8.1 not supported by some clients. Please see the Client Opportunity Announcement and checklist for details)
(Optional but highly recommended) Mozilla Firefox or Chrome for Windows
Hard-wired 3.0 Mbps download / 1.0 Mbps upload broadband Internet service via DSL, Cable, or Fiber Optic connection. Take a moment and test your internet speed here: http://www.speedtest.net/ (*The use of wireless connections to access any client systems at any time is prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are prohibited.)
USB headset with microphone (needed for certification and for calls for some clients) * See our recommended headsets here
Hardwired telephone and headset (needed for servicing) for certain clients * See our recommended phones here
POTS (Plain Old Telephone Service) is needed for a small number of clients. The service should be connected directly from the wall to your telephone or modem to telephone depending on phone provider, NO voicemail, fax, or other features on the line (require unlimited long distance if outside miami). *Refer to the Opportunity announcement and checklist for client specific phone requirements.
Digital service is allowed for most clients. The telephone line should not connect with the computer. It can run thru your modem (must have a filter) but not into the computer. (Softphones and cell phones and cellular data phones like Straight Talk are not permitted) *Refer to the Opportunity announcement and checklist for client specific phone requirements.
USB Headset client phone calls – A lot of clients are changing to this type of service. You would need a high quality noise cancelling USB headset. See our recommended headsets here Refer to the Opportunity announcement and checklist for client specific phone requirements.
The use of Boxbe.com is not supported by client portal or by us.( If you have this service please disable it.)
Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.
USB connected modems are not supported.
Connectivity to the Client Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.
The use of wireless connections to access any client system at any time is prohibited, even if the connection is encrypted. (NO WIFI)
+ FLASH DRIVE
The Flash Drive is a tool designed to temporarily convert a PC into a “servicing station” for the client program a call center will be servicing. The Flash Drive provides a secure and streamlined environment which is optimized to successfully access the client Platform to service a client program
Not all client programs require the use of an Flash Drive so it is recommended that an agent review the Opportunity Announcement in detail to see if a Flash Drive will be needed.
If the client program selected uses the Flash Drive, all the information required for its use is contained within a USB flash drive and instructions that will be provided to the enrolled agent
Upon enrollment in a certification course for a client program, make sure to keep an eye out for an email with instructions on how to install the Flash Drive .
The Flash Drive is an additional operating system on a computer. It does not interact with an existing windows operating system. It is launched from a USB flash drive and does not install on a computer. Once the Flash Drive is removed, no trace of it is left on the PC.
You will be required to purchase a USB flash drive to download the client system. Click HERE for purchase link.
You must have a USB 3.0 Port on your computer.
The USB Flash Drive that you purchase needs to be high end. Do not skimp and buy a cheap one because it will affect speeds and cause issues. You will want a high quality USB 3.0 flash drive.
+ SECURITY AND SCREEN SAVER REQUIREMENTS
Windows Defender for Windows 8 or 10 (Other security software may be incompatible and should be avoided. Technical support may be refused if your company’s software configuration is not compatible with the Client Platform or is determined to cause incompatibilities with client required servicing software.) To turn this on:
Type in search on the task bar windows security
Any that are showing red or off under Virus, Account protection or firewall click to enable them
May need to reboot to have them fully take affect
You are responsible for maintaining the security and reliability your equipment. The following items are prohibited and, upon detection, may subject your company to the suspension or termination:
Unlicensed or pirated software
Malware infected software
VMWare, Parallels, etc. (Dual Boot is prohibited unless using a Mac)
Non-client provided VPN software or Proxy settings
TOR or other privacy software
Screensavers are required to be activated after 15 mins of inactivity.
To set this up go to the search on bottom task bar
Type in turn on screen saver
set to 15 mins and check the on resume show logon screen
Click apply to save the settings